We deliver actionable, objective insight to executives and their teams.

Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities.

About the role:  

The Client Success team follows the Client for Life Philosophy. Individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.  

What you will do:  

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in customer satisfaction, retention, and growth
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention  
• Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics  
• Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

What you will need:  

• You must be a 2024 graduate to be eligible to apply for this role  
• Bachelor’s degree and/or master’s degree  
• Some relevant professional or internship experience
• Proven track record of success fueled by a passion for delivering value to clients  
• Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills
• Fluency in both English and one of the following: Dutch/ Italian/ German/French/Arabic/ Norwegian/ Swedish is preferred

Apply here now!